These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing, using, or purchasing from our website, you agree to these Terms. Please read them carefully before proceeding. If you do not agree with these Terms, please refrain from using our website.

1. General Information

1.1 Company Overview
Zoomies Supplements (“Company,” “We,” “Us,” or “Our”) provides high-quality supplements and wellness products through our e-commerce platform at ZoomiesSupplements.co.uk (the “Website”). Our goal is to offer customers premium health and wellness products that promote a healthy lifestyle.

1.2 Acceptance of Terms
By accessing the Website, browsing our services, or purchasing our products, you agree to abide by and be bound by these Terms. These Terms apply to all users of the Website, including but not limited to customers, vendors, and casual visitors.

1.3 Changes to Terms
Zoomies Supplements reserves the right to modify or update these Terms at any time. The changes will become effective immediately upon posting on our Website. It is your responsibility to regularly check the Terms for any modifications. Your continued use of our services after the changes constitute acceptance of the new Terms.

2. Eligibility

2.1 Age Requirement
By using our Website or purchasing any product from us, you represent that you are at least 18 years of age. If you are under 18, you may not use the Website or purchase any products from Zoomies Supplements.

2.2 Account Registration
To make a purchase, you may be required to create an account on our Website. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify Zoomies Supplements immediately of any unauthorised access or use of your account.

2.3 Prohibited Users
We reserve the right to refuse service or access to anyone for any reason at any time. We may terminate your account if we find that your use of our Website is in violation of these Terms or any applicable law.

3. Products and Services

3.1 Product Descriptions
We strive to ensure that the descriptions of our products are as accurate as possible. However, Zoomies Supplements does not warrant that product descriptions, images, or other content on the Website are 100% accurate, complete, reliable, or error-free.

3.2 Pricing and Availability
All prices displayed on the Website are in British Pounds (£), unless otherwise stated. Prices are subject to change without notice. We reserve the right to limit quantities of any product or service we offer. We also reserve the right to discontinue any product at any time.

3.3 Order Acceptance and Cancellations
By placing an order on the Website, you are offering to purchase a product, and all orders are subject to acceptance by Zoomies Supplements. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in product or pricing information, or suspicion of fraudulent activity.

3.4 Refunds and Returns
Please refer to our Refund and Returns Policy for detailed information about returning products and refund eligibility, in accordance with UK consumer laws.

4. Payment Terms

4.1 Payment Methods
We accept various forms of payment, including major credit cards, debit cards, and UK-based payment processors such as PayPal. You agree to provide accurate and up-to-date billing and payment information at the time of purchase.

4.2 Payment Security
Zoomies Supplements employs commercially reasonable measures to ensure that all transactions on the Website are secure. However, we cannot guarantee the security of payment data, and by submitting your payment information, you acknowledge and accept any potential risks associated with online transactions.

4.3 Value Added Tax (VAT)
All prices on the Website include VAT, where applicable, as required by UK law.

5. Shipping and Delivery

5.1 Shipping Policy
Zoomies Supplements ships products within the United Kingdom. Shipping fees and estimated delivery times are detailed at checkout. Delivery times are estimates and not guaranteed.

5.2 International Shipping
At this time, Zoomies Supplements does not ship products internationally. We only provide shipping within the United Kingdom, excluding the Channel Islands, unless otherwise specified.

5.3 Risk of Loss
All purchases from Zoomies Supplements are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for delays or damages that occur during shipping.

5.4 Tracking and Delivery Confirmation
Once your order has been processed and shipped, you will receive tracking information via email. Zoomies Supplements is not responsible for lost or stolen packages once confirmed as delivered by the carrier.

6. User Conduct

6.1 Prohibited Conduct
When accessing or using our Website, you agree not to:

• Violate any local, national, or international laws or regulations.
• Upload or transmit viruses, malware, or other malicious code.
• Interfere with or disrupt the integrity or performance of our Website or services.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Engage in fraudulent or deceptive activities, including but not limited to identity theft, credit card fraud, or unauthorised account access.

6.2 Termination of Access
Zoomies Supplements reserves the right to suspend or terminate your access to the Website at our discretion, without notice, for any violation of these Terms.

7. Intellectual Property

7.1 Ownership
All content on the Website, including but not limited to text, graphics, images, logos, and software, is the property of Zoomies Supplements or its licensors. You are prohibited from copying, reproducing, distributing, or using any content without prior written permission from Zoomies Supplements.

7.2 Trademarks
The trademarks, service marks, and logos displayed on the Website are the property of Zoomies Supplements. You are not granted any licence or right to use these trademarks without the express written permission of Zoomies Supplements.

8. Disclaimer of Warranties

8.1 Product Use and Claims
Zoomies Supplements makes no guarantees or warranties regarding the effectiveness of its products. The information provided on our Website is for informational purposes only and should not be construed as medical advice. You should consult a healthcare provider before using any supplements, especially if you have any pre-existing health conditions.

8.2 Website Access
Zoomies Supplements does not guarantee that access to the Website will be uninterrupted or error-free. The Website and all services and products provided are offered “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

9.1 Exclusion of Damages
In no event shall Zoomies Supplements, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Website.
• Any unauthorised access to or use of our servers.
• Any interruption or cessation of transmission to or from our services.
• Any bugs, viruses, or harmful code transmitted through our services.
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website.

9.2 Limitation of Liability
To the fullest extent permitted by applicable law, the total liability of Zoomies Supplements for any claim arising out of or related to these Terms, the use of our Website, or the purchase of our products, will be limited to the amount you paid to us for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Zoomies Supplements, its affiliates, officers, directors, employees, and agents from any claim, demand, or liability arising out of or related to your use of the Website, your violation of these Terms, or your violation of any rights of a third party, including but not limited to intellectual property rights.

11. Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR).

12. Governing Law and Dispute Resolution

12.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

12.2 Arbitration and Dispute Resolution
In the event of any disputes arising from these Terms or your use of the Website, the parties agree to submit such disputes to binding arbitration in accordance with the rules of the Chartered Institute of Arbitrators (CIArb). This does not affect your statutory rights under UK consumer law, including the right to seek resolution in small claims court if eligible.

12.3 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Zoomies Supplements
Email: support@zoomies.co.uk
Zoomies Supplements
709 Main Road,
Dovercourt,
Harwich,
CO12 4LS

These Terms were last updated on 01.10.24